TY - GEN
T1 - Insights Into On-Demand Transit: A Case Study of Houston METRO's curb2curb Service
AU - Armbrister, LaQuinton
AU - Young, Stanley
AU - Lott, J. Sam
AU - Powell, Bonnie
AU - Henao, Alejandro
AU - Andrade, Michael
PY - 2025
Y1 - 2025
N2 - As modern on-demand transit (ODT) deployments increase, the insights gained from studying real-world systems prove more useful. In this study, a shared ODT system called "METRO curb2curb" in the suburbs of Houston, Texas was studied, with a particular focus on the Missouri City zone, which has the highest ridership out of the four total zones. The Missouri City zone is 18 square miles with an average daily ridership of nearly 400 as of November 2024. In order to gain a passenger perspective, data collection was performed through using the ODT system first-hand, completing 50 rides in March and April of 2023. These rides included a mix of three different types of on-demand travel accommodations - 1.) advance bookings (30 min - 2 hours ahead), 2.) as-soon-as-possible / real-time dispatch bookings, and 3.) no-reservation trips at two designated "anchor points." Wait and travel time were collected for each ride. Anecdotal findings related to ease of locating the driver/vehicle, the process of booking a ride, and popular trip purposes were also documented. This study provides an overview of the METRO curb2curb system, including its history, service provider, service area, ridership, booking options, wait time, and travel time. Intricacies related to different definitions of wait time are included. Finally, relevant considerations for automating the on-demand transit system and discussed.
AB - As modern on-demand transit (ODT) deployments increase, the insights gained from studying real-world systems prove more useful. In this study, a shared ODT system called "METRO curb2curb" in the suburbs of Houston, Texas was studied, with a particular focus on the Missouri City zone, which has the highest ridership out of the four total zones. The Missouri City zone is 18 square miles with an average daily ridership of nearly 400 as of November 2024. In order to gain a passenger perspective, data collection was performed through using the ODT system first-hand, completing 50 rides in March and April of 2023. These rides included a mix of three different types of on-demand travel accommodations - 1.) advance bookings (30 min - 2 hours ahead), 2.) as-soon-as-possible / real-time dispatch bookings, and 3.) no-reservation trips at two designated "anchor points." Wait and travel time were collected for each ride. Anecdotal findings related to ease of locating the driver/vehicle, the process of booking a ride, and popular trip purposes were also documented. This study provides an overview of the METRO curb2curb system, including its history, service provider, service area, ridership, booking options, wait time, and travel time. Intricacies related to different definitions of wait time are included. Finally, relevant considerations for automating the on-demand transit system and discussed.
KW - automated mobility
KW - automated transit
KW - automated vehicles
KW - micro-transit
KW - on-demand transit
U2 - 10.2172/3014912
DO - 10.2172/3014912
M3 - Presentation
T3 - Presented at the ASCE International Conference on Transportation & Development (ICTD 2025), 8-11 June 2025, Glendale, Arizona
ER -